Frequently Asked Questions

Everything you need to know about your Bonsai Kitten experience.

How long will it take to receive my order?

Standard shipping usually takes 3-7 business days within the continental US. International shipping times vary by location, typically ranging from 10-21 business days.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.

How can I track my package?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products ethically sourced?

At Bonsai Kitten, we prioritize quality and ethics. We partner with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible.