Returns & Exchanges

At Bonsai Kitten, we want you to love your purchase, but if something isn't quite right, we offer a hassle-free 30-day return policy for most items in their original condition. Please ensure all tags are attached and products remain unused to qualify for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully pack your items in the original shipping box or similar protective packaging, ensuring you include the printed return slip inside.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects your return, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing